In a WhatsApp Marketing campaign, sending hundreds of messages is just the first step: the real value is knowing how many were delivered, how many failed, and which contacts were available. The WAPI extension solves this with the CSV Report Download feature, which lets you download detailed delivery reports in CSV format.
These reports can be easily opened in Excel, Google Sheets, or CRM systems, giving you a clear view to optimize future campaigns.
Reports Generated by WAPI
When messages are sent, WAPI classifies and organizes the results into four types of reports:
- All:
The total number of contacts processed in the campaign.
Example: 500 contacts = 100%. - Not Sended:
Messages that could not be sent due to connection issues, technical errors, or account restrictions.
Example: 50 messages not sent = 10%. - Sended:
Messages successfully sent through WhatsApp.
Example: 400 messages sent = 80%. - Offline:
Contacts that were offline or unable to receive the message at that moment.
Example: 50 offline = 10%.
Each report can be downloaded with a single click on Download, making analysis fast and easy.
Benefits of CSV Report Download
- Full transparency
You can clearly see what happened with all 500 messages: sent, failed, or offline. - Database optimization
Detect invalid or inactive numbers to clean your list and improve effectiveness. - Professional analysis
Use Excel or Google Sheets to filter, sort, and create charts for deeper insights. - Advanced integration
Import reports into your CRM or analytics dashboard to cross-check and strategize.
Practical Example with 500 Numbers
Let’s say you launch a promotion to 500 clients:
- All: 500 (100%).
- Sended: 400 (80%) → successfully sent.
- Not Sended: 50 (10%) → failed or not delivered.
- Offline: 50 (10%) → not received due to offline status.
With this breakdown, you can identify which segment responded best and plan follow-up messages to pending contacts.
Conclusion
The CSV Report Download feature transforms your bulk campaigns into strategic insights. With categorized reports — All, Not Sended, Sended, and Offline — you can evaluate in detail what happened with the 500 contacts in your list.
In this way, WAPI doesn’t just send messages — it empowers you with data-driven decision making, boosting effectiveness while protecting your account.